Voltage

A terrific Team Member can suddenly look lazy, disengaged, burned out, or like they simply “have an attitude.” You may be completely wrong about what’s going on. Unless, of course, you’re completely right. Welcome to managing human beings!

What Makes a Team a Team?

A team is more than a group of people who report to the same supervisor. What makes a team a team is shared purpose, interdependent work, and a leader who understands they are part of the team—not standing outside it.

What They Heard Might Not Be What You Said

Miscommunication often happens when we assume our comments were clearer than they were—even when, really, we were only as clear as mud.